Job Title:

Inside Sales Manager (ISM)

Salary range is $100,000 – $120,000

Department Focus

Hayward Tyler sales organization is seeking an Inside Sales Manager to lead our internal sales team and drive accurate, responsive proposal making. Ideal candidates will have prior experience in the Civil Nuclear or Defense markets – particularly in mechanical sales engineering roles – and some understanding of pump, rotating equipment or other complex machinery.

Job Description and Duties:

• Lead and manage the inside sales team, providing coaching, direction, and performance feedback.
• Oversee quoting, order entry, and proposal development processes for pumps and related equipment.
• Provides daily communication between the Inside Sales team and the Sales Director, Outside Sales team and Operations Managers which is the basis for understanding proposal priorities and requirements within the inside sales team.
• Assists in the reviews of customer requests, technical specifications, terms and conditions and works with stakeholders in collaboration to identify any exceptions or deviations required for Hayward Tyler to fulfill the contract.
• Works within the Salesforce CRM system to manage the completeness, prioritization and accurate deadlines for the list open opportunities.
• Runs weekly recurring meetings focused estimating and proposal making progress
• Collaborate with engineering, supply chain and operations teams to ensure accurate cost estimate and order reviews.
• Ensure all customer interactions meet company standards for professionalism and technical accuracy.
• Collaborates with Supply Chain to ensure that the approved vendor list supports market demands.
• Works closely with manufacturing partners to understand production schedules and the impact to lead time and on time delivery.
• Maintains and improves quality results by following standards; recommends improved policies and procedures.
• Documents customer requests/complaints and provides internal feedback for continuous improvement.
• Participates in the strategic and tactical goals of the company.
• Other related duties as required

Performance Measures:
• 95%, or better, on-time response to quotation requests
• 100% adherence to the departmental work instructions and procedures, including Export Control
Minimum qualifications:
• 3–5+ years of inside sales, customer service, or technical support experience in a mechanical/industrial environment.
• Experience working the defense market, preferably U.S. Navy, and/or civil nuclear market preferred.
• Knowledge of centrifugal, positive displacement, or specialty pump systems strongly preferred.
• Ability to drive deadline-driven results.
• Experience working effectively across multi-disciplines (engineering, sales, manufacturing) and at all levels of management.
• Ability to read & interpret technical drawings, standards and specifications.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM and ERP systems (e.g., Salesforce, EPICOR, or similar).
• Bachelor’s degree in Mechanical Engineering, Business, or related field preferred (experience may be substituted).
• Ability to travel 10-15% annually with international travel possible.